Terms & Conditions
i. If a product is not part of the HARO Flooring New Zealand range (i.e. Custom or Special Order), we will need to order it from the HARO factory in Germany.
ii. We do our best to carry product, however if your flooring choice is not available there will be a lead time of 3 to 4 months.
iii. All products ordered are shipped via Sea Freight from Germany.
i. To confirm an order we require a 50% deposit.
ii. Final or Full Payment is required prior to dispatch.
i. The HARO Flooring New Zealand warehouse is currently based in Christchurch. We dispatch throughout New Zealand.
- Current Transit Times:
- South Island – 2 to 3 days
- North Island – 5 to 7 days
- (Please note these are based on current freight transport times and are subject to change without any notice).
- Current Transit Times:
ii. To help us streamline the delivery process, please advise any delivery restrictions, such as site access for Trucks like steep driveways, height limitations etc.
iii. Our quote includes a standard delivery option, which is based on a tail lift truck for offloading pallets.
The delivery driver is only liable for unloading the shipment next to the delivery vehicle. Therefore someone will need to be onsite to accept the delivery and take it inside.
iv. If you have special delivery requirements such as HIAB delivery, please let us know and we can supply a quote.
v. Please ensure that the product is not left outside exposed to the unpredictable New Zealand weather conditions.
vi. When the product has been delivered, please check the correct quantity of packs have been received and the correct product has been delivered.
i. We work alongside a network of trusted, independent installers. All of whom offer professional and seamless installs.
If required, we can recommend a preferred installer servicing your area.
PRODUCTS DAMAGED IN TRANSIT
i. If your product arrives damaged, please contact us on 0800HARONZ (0800 427 669) within 5 days after delivery.
If possible, please also note the damage on the freight delivery note and take photos.
RETURNS POLICY (ON EXCESS FLOORING)
i. We reserve the right to refuse the return of any product (unless damaged in transit).
ii. We cannot accept back;
- Special orders or Custom-made products.
- Clearance or end of line products.
iii. If we agree to a return, packs must be in original condition of purchase. Opened or damaged packaging/packs will not be accepted back.
iv. Returns must be requested within 2 months of the product being dispatched.
v. Please note a 10% restocking fee will be charged on accepted returns.
vi. Freight for returns MUST be arranged by the sender.
vii. It is recommended that 1 or 2 packs are kept in case any repairs are required in the future.
i. Please contact us either via email, firstname.lastname@example.org, or through our website on the “Contact Us” page.
ii. If we accept the return, we will advise you of the next step.
iii. Once the product has been received back to our warehouse, our accounts team will contact you for refund details.
CANCELLED ORDERS (PRIOR TO DELIVERY DAY)
i. Custom, Special or Indent Orders that have been placed with HARO Germany cannot be cancelled.
These are products that are not included in the standard HARO Flooring New Zealand range.
ii. HARO Flooring NZ reserves the right to charge a 20% cancellation fee for confirmed orders.
CANCELLED ORDERS (ONCE DISPATCHED)
i. If we have arranged the dispatch and the delivery is refused or cancelled by you, the return freight will be at your expense plus a 20% cancellation fee.